Technical Writer

Job Description

Join our amazing team as a Technical Writer in Durban, where you'll create impactful documentation that enhances our users' experience. Your work will involve writing clear, informative content while working alongside cross-functional teams to gather information. If you're passionate about technology and possess exceptional writing skills, this is the perfect opportunity for you!

Responsibilities

• Draft technical documents, including user guides and online help content.
• Work with subject matter experts to translate complex information into concise documentation.
• Establish and uphold coordination with various teams for information gathering.
• Ensure documentation is up to date with the latest version of products.
• Write clear and engaging content that meets user needs.
• Conduct regular reviews and audits of documentation.
• Create FAQ and troubleshooting articles for user reference.
• Collaborate on cross-functional projects that require technical content.

Requirements

Education

• Bachelor's degree in Technical Communication or equivalent
• Master's degree in a related field is preferred

Experience

• 3+ years of experience in writing technical documentation

Technical Skills

• HTML/CSS
• API Documentation

Soft Skills

• Critical Thinking
• Teamwork

Certifications

• Certified Professional Technical Communicator (CPTC)

Languages

• English: Fluent

Advantageous

• Understanding of UX principles: Knowledge of user experience principles to improve documentation usability.
• Experience with Markdown: Familiarity with Markdown for content writing is a plus.

Benefits

• Comprehensive healthcare coverage
• Retirement savings plan with company match
• Opportunities for professional development
• Employee assistance programs

Company Culture

• Growth Opportunities: We are committed to supporting our employees' growth through training and mentorship.
• Work-Life Balance: We promote a healthy work-life balance, offering flexible working arrangements.