IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll be an integral part of our team, providing essential support for IT infrastructure. You will troubleshoot hardware and software issues, ensuring smooth operations and high uptime for our systems.

Responsibilities

• Offer technical support for software and hardware troubleshooting.
• Manage backups and data recovery plans.
• Support remote users with IT issues.
• Work on an IT Help Desk to assist with client queries.

Requirements

Education

• Information Technology Degree or equivalent IT qualification

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Linux OS
• Troubleshooting Skills

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation certification

Languages

• English: Fluent

Advantageous

• Understanding of cybersecurity principles: Basic knowledge of cybersecurity frameworks and practices.
• Project management skills: Experience in managing small IT projects or initiatives.

Benefits

• Comprehensive health insurance
• Performance-based bonuses
• Paid professional development opportunities
• Work-life balance initiatives

Company Culture

• Supportive Environment: We value a supportive work environment where team members help each other succeed.
• Commitment to Growth: Our company promotes continuous learning and professional growth for all employees.
• Diversity and Inclusion: We are committed to creating a diverse workforce and an inclusive workplace culture.