IT Support Specialist

Job Description

Join our dynamic team in Johannesburg as an IT Support Specialist, where you will be the go-to person for all IT-related inquiries. You will support end-users, manage IT projects, and maintain the overall health of our IT infrastructure. This is a fantastic opportunity for a tech-savvy problem-solver looking to advance in their career.

Responsibilities

• Respond promptly to IT support requests and escalations.
• Implement security measures to safeguard sensitive information.
• Optimize IT systems for improved performance.
• Assist in vendor management and procurement.
• Provide feedback to management to improve IT processes.
• Participate in training sessions to enhance skills and knowledge.
• Ensure compliance with IT policies and regulations.
• Help maintain a positive workplace culture within the IT team.

Requirements

Education

• Diploma in IT Support or a related field
• Bachelor's degree is preferred

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Remote Support Tools
• Office Software

Soft Skills

• Customer Service
• Teamwork

Certifications

• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience in a help desk role: Previous experience in a help desk environment handling user inquiries.
• Project Management skills: Basic knowledge of project management methodologies and practices.

Benefits

• Health, dental, and vision insurance
• Bonus scheme based on performance
• Training and development programs
• Regular team-building activities

Company Culture

• Continuous Learning: We provide ongoing training and learning opportunities for personal and professional growth.
• Work-Life Balance: We promote a healthy work-life balance, allowing for flexible working arrangements.
• Employee Recognition: Our culture includes celebrating achievements and recognizing employee contributions.