IT Support Technician

Job Description

Join our Tech Support Solutions team as an IT Support Technician where you will deliver top-notch technical support to our clients. You will diagnose hardware and software issues, configure systems, and engage with customers to provide solutions swiftly and efficiently. Ideal candidates possess a passion for technology and a keen ability to help others.

Responsibilities

• Act as the first point of contact for technical support issues.
• Document and track issues in a ticketing system.
• Escalate complex issues to appropriate IT staff.
• Ensure all support requests are addressed promptly.
• Participate in team meetings to discuss strategies for improving support.
• Collaborate with other team members to enhance service delivery.
• Assist in installing and configuring new technology.
• Conduct routine inspections and system audits.
• Stay updated on the latest IT trends and technologies.

Requirements

Education

• Certificate in IT Support or equivalent

Experience

• 2-4 years of experience in IT support

Technical Skills

• Linux OS
• Mac OS
• Virtualization

Soft Skills

• Adaptability
• Customer Service

Languages

• English: Fluent

Advantageous

• A+ Certification: CompTIA A+ Certification demonstrating foundational skills in IT and technical support.

Benefits

• Competitive salary package
• Medical aid contributions
• Generous leave policy
• Opportunities for professional development

Company Culture

• Collaborative Environment: We promote a collaborative work environment that values teamwork and sharing of ideas.
• Employee Growth: Tech Support Solutions invests in its employees through continuous learning and development opportunities.