E-commerce Manager

Job Description

The E-commerce Manager will play a pivotal role in enhancing our online presence and sales in Durban. You will lead initiatives aimed at improving user experience and maximizing revenue through strategic marketing and merchandising. A strong background in e-commerce platforms, data analytics, and a passion for e-commerce trends is essential for this position.

Responsibilities

• Direct all aspects of e-commerce business operations including strategy, technology, and marketing.
• Foster partnerships with external vendors and agencies to enhance e-commerce capabilities.
• Lead the auditing of e-commerce platforms to ensure best practices are maintained.
• Champion the use of data analytics to guide decision-making and strategy formulation.
• Manage training and development programs for the e-commerce team.
• Assist in developing mobile e-commerce strategies to improve customer engagement.
• Explore new sales channels and opportunities for growth.
• Continuously evaluate and implement innovations to enhance the e-commerce experience.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree preferred

Experience

• 6+ years of experience in e-commerce management

Technical Skills

• SEO and SEM
• CRM Software
• Social Media Marketing

Soft Skills

• Strategic Thinking
• Team Collaboration

Certifications

• Certified E-commerce Professional
• Digital Marketing Certification

Languages

• English: Fluent

Advantageous

• Familiarity with payment processing systems: Experience with platforms such as PayPal and Stripe.
• Knowledge of affiliate marketing programs: Experience managing affiliate partnerships.

Benefits

• Attractive remuneration package
• Comprehensive medical aid coverage
• Remote work options available
• Training and development programs

Company Culture

• Customer Focus: Our customers are our top priority, and their feedback drives our actions.
• Continuous Improvement: We believe in continuous learning and strive to improve our processes.
• Empowerment: We empower our team members to make decisions and take ownership of their work.