IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our team in Bloemfontein. The ideal candidate will have a solid background in IT support and a keen ability to troubleshoot technical issues. You will play a crucial role in maintaining our IT infrastructure and providing top-notch support to our users.

Responsibilities

• Ensure a high level of customer service in every interaction.
• Collaborate with the IT team to identify and implement process improvements.
• Monitor and review IT systems for performance issues.
• Document solutions and create knowledge base articles.
• Manage vendor relationships and coordinate service calls.
• Assist in IT training sessions and onboarding of new hires.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux
• IT Security
• Remote Support Tools

Soft Skills

• Problem-solving
• Adaptability

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Knowledge of scripting languages like Python or PowerShell: Familiarity with scripts for automation purposes.
• Experience in a managed IT services environment: Background working in an environment focused on delivering IT services.

Benefits

• Comprehensive medical aid and pension fund
• Generous leave policy and wellness programs
• Career development opportunities
• Flexible working conditions

Company Culture

• Career Growth: We offer numerous opportunities for personal and professional development.
• Team Spirit: Our team-oriented approach fosters strong collaboration across the board.
• Work-Life Balance: We prioritize work-life balance to help our employees thrive both personally and professionally.