IT Support Technician

Job Description

Join our team as an IT Support Technician in Johannesburg, where you will play a vital role in managing IT systems and ensuring that our operations run smoothly. The ideal candidate will have hands-on experience with hardware and software troubleshooting, resolving technical issues efficiently.

Responsibilities

• Support the installation and troubleshooting of printers and other peripherals.
• Ensure data backups are conducted regularly and monitor for compliance.
• Assist with security measures to protect sensitive information.
• Maintain server and network equipment as necessary.
• Keep abreast of new technologies and IT solutions that may benefit the organization.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3+ years of experience in IT support or technical support role

Technical Skills

• Windows/Linux Support
• Office 365 Administration

Soft Skills

• Attention to Detail
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of Cybersecurity best practices: Understanding cybersecurity principles to protect company data.
• Familiarity with ITIL framework: Knowledge of ITIL practices for IT service management.

Benefits

• Comprehensive health insurance
• Annual performance bonus
• Flexible working hours
• Training and certification support

Company Culture

• Innovation: We value innovative thinking and encourage creative solutions to challenges.
• Work-life Balance: We promote a balance between work responsibilities and personal life.
• Employee Recognition: We acknowledge and reward hard work and dedication among our employees.