IT Support Technician

Job Description

We are seeking an IT Support Technician who can provide technical assistance and support to our employees. Your responsibilities will include troubleshooting and resolving issues related to hardware, software, and network connectivity. You'll also help us improve our IT systems by providing feedback and suggestions based on user experience. A can-do attitude and eagerness to learn are key attributes for this role.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Respond to internal staff requests for support.
• Perform regular backups and security checks.
• Help implement IT projects as necessary.
• Document procedures and user guides for IT systems.
• Stay updated on the latest technology trends and solutions.
• Assist in managing software licenses and subscriptions.
• Provide support for mobile devices and applications.
• Engage with vendors for procurement of IT equipment.

Requirements

Education

• Bachelor’s degree in Computer Science or Information Technology
• Technical certifications (e.g., Cisco, CompTIA) are a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux Operating Systems
• IT Security Practices

Soft Skills

• Time Management
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Strong knowledge of cloud services: Experience working with cloud platforms like AWS or Azure.
• Certifications in ITIL: Knowledge of IT service management best practices.

Benefits

• Healthcare coverage including dental and vision
• Pension plan with employer contribution
• Work-life balance initiatives
• Access to training and certification programs

Company Culture

• Respect and Inclusivity: We value respect and inclusivity, ensuring every team member feels valued.
• Open Communication: Our team maintains open lines of communication for sharing feedback and ideas.
• Community Engagement: We actively participate in community initiatives to give back and foster relationships.