IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for troubleshooting technical issues. You will work closely with end-users, offering expertise in hardware and software support, installation, and maintenance. Your role is crucial in ensuring smooth IT operations across all departments.

Responsibilities

• Perform routine audits of systems and software.
• Monitor and maintain computer systems and networks.
• Implement security measures to safeguard data.
• Work closely with the IT team to ensure seamless IT operations.
• Participate in the development of IT policies and procedures.
• Provide feedback on IT processes to improve efficiency.

Requirements

Education

• Higher Certificate in IT or equivalent
• Communication or Business qualification is advantageous.

Experience

• 2-3 years in similar role is preferred

Technical Skills

• Networking
• Remote Desktop Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Knowledge of AWS or Azure services for tech support.
• Previous IT help desk experience: Hands-on experience in a support role is beneficial.

Benefits

• Comprehensive health coverage
• Generous leave policy
• Dynamic work environment with a supportive team
• Access to training and certifications

Company Culture

• Diversity and Inclusion: We embrace different backgrounds and perspectives within our workforce.
• Flexibility: We offer a flexible schedule to balance work and life.
• Supportive Environment: Our workplace culture is nurturing and supportive for all employees.