Medical Office Specialist

Job Description

As a Medical Office Specialist, you will be responsible for the smooth operation of our medical office, handling patient scheduling, maintaining records, and ensuring all administrative tasks are executed efficiently and accurately.

Responsibilities

• Provide exceptional customer service to patients and their families.
• Oversee the maintenance of medical records and ensure compliance with privacy laws.
• Coordinate referrals and follow-up appointments.
• Help to streamline office operations and improve patient flow.
• Train new administrative staff and provide ongoing support.
• Assist in billing inquiries and resolving discrepancies.

Requirements

Education

• High school diploma or equivalent
• Healthcare administration certification preferred

Experience

• 3-5 years of medical office experience required.

Technical Skills

• Medical Billing and Coding
• Appointment Scheduling Software

Soft Skills

• Problem-solving
• Attention to Detail

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with EMR/EHR systems: Proficient in using EMR systems to streamline patient information flow.
• Customer service experience: Previous roles in customer service will be beneficial.

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement plan with company contributions
• Paid time off and sick leave
• Ongoing training and development opportunities

Company Culture

• Continuous Improvement: We encourage feedback and innovation to aid personal and professional growth.
• Supportive Environment: Our team is dedicated to fostering a friendly and supportive atmosphere.