IT Support Technician

Job Description

We are seeking an IT Support Technician to join our growing team in Bloemfontein. The ideal candidate will be responsible for providing technical support and troubleshooting services to our clients, ensuring their IT systems are operating smoothly and efficiently. You should have a background in IT support and a passion for technology.

Responsibilities

• Respond to service desk requests in a timely manner.
• Troubleshoot network connectivity issues for users.
• Maintain accurate records of IT incidents and resolutions.
• Assist in training staff on new technologies and tools.
• Ensure compliance with company security policies.
• Offer support for mobile devices and applications.
• Participate in IT projects and initiatives as required.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support.

Technical Skills

• Windows OS
• Networking
• Remote Support Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Experience with VoIP technology: Knowledgeable in Voice over IP systems and configuration.
• Advanced troubleshooting skills: Ability to diagnose and resolve complex IT issues efficiently.

Benefits

• Competitive salary package
• Health, dental, and vision insurance
• Professional development allowances
• Flexible working arrangements

Company Culture

• Team-oriented Environment: We cultivate a team-oriented culture where collaboration and mutual support are essential.
• Continuous Improvement: Commitment to ongoing personal and professional growth through learning opportunities.
• Diversity and Inclusion: A welcoming workplace that values diversity and encourages inclusion across all levels.