IT Support Technician

Job Description

We are looking for an IT Support Technician to join our team in Johannesburg. This role involves troubleshooting hardware and software issues, providing tech support to clients, and assisting with system installations and upgrades. The ideal candidate should be passionate about technology and customer service.

Responsibilities

• Troubleshoot and resolve network connectivity issues.
• Install updates and patches for software applications.
• Ensure compliance with company security policies.
• Assist in the development of user manuals and technical documentation.
• Keep abreast of the latest technology trends and advancements.
• Provide support for remote users and telecommuting solutions.
• Enhance knowledge base articles and training materials.
• Collaborate with the IT team on project tasks and initiatives.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support or related field

Technical Skills

• LAN/WAN
• Virtualization Technologies

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity practices: Awareness of cybersecurity measures to protect company data.
• Customer service experience: Background in roles focusing on customer interactions and service delivery.

Benefits

• Comprehensive health insurance options
• Generous leave policies and paid time off
• Employee training programs and workshops
• Inclusive company culture promoting work-life balance

Company Culture

• Innovation Driven: We foster creativity and innovation within our teams to drive technological advancements.
• Work-Life Balance: Our policies prioritize a healthy work-life balance, ensuring employees can thrive at work and home.