Retail Manager

Job Description

We are on the lookout for an experienced Retail Manager to lead our team in East London. The ideal candidate will possess a knack for optimizing store operations and enhancing customer service. As a vital part of our management team, you will be responsible for cultivating a thriving retail environment and achieving sales targets.

Responsibilities

• Establish a positive and productive team culture.
• Design and implement training programs for staff development.
• Ensure adherence to company policies and procedures.
• Assess customer feedback to improve service levels.
• Drive sales through effective merchandising strategies.
• Conduct regular audits of inventory and sales reports.
• Collaborate with marketing for promotional events.
• Foster a welcoming environment for customers.
• Prepare weekly schedules and manage labor costs.
• Report directly to the Store Director on store performance.

Requirements

Education

• Diploma in Retail Management or related field

Experience

• At least 3 years of retail experience, with at least 2 years in a managerial position

Technical Skills

• Sales Forecasting
• Team Building

Soft Skills

• Time Management

Certifications

• Certified Retail Manager (CRM)

Languages

• English: Fluent

Advantageous

• Familiarity with social media marketing: Experience in using social media to drive customer engagement and sales.
• Hands-on experience with retail analytics tools: Knowledge of tools that provide insights into sales trends and customer preferences.

Benefits

• Comprehensive medical aid for employees
• Flexible working hours and work-life balance
• Regular team-building activities and events
• Ongoing training and professional development

Company Culture

• Diversity and Inclusion: We foster an inclusive workplace where diverse voices and perspectives are valued.
• Continuous Improvement: We are dedicated to improving our processes and enhancing our team’s capabilities.