Hotel Operations Manager

Job Description

We are seeking a skilled Hotel Operations Manager to oversee the daily operations of our hotel in Pretoria. The ideal candidate will have a strong background in hospitality management, ensuring high levels of guest satisfaction and operational efficiency. Your expertise in leading teams and managing resources will play a pivotal role in delivering an outstanding guest experience.

Responsibilities

• Oversee all hotel operations, ensuring alignment with brand standards.
• Manage staff scheduling and payroll, optimizing labor costs.
• Conduct regular inspections of the hotel to maintain quality and safety standards.
• Evaluate guest feedback and implement improvements based on insights.
• Work closely with suppliers to manage inventory and procurement efficiently.
• Enhance digital marketing efforts to increase online bookings.
• Promote a culture of excellent guest service throughout the hotel.
• Collaborate with the finance department to analyze reports and enhance profitability.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Postgraduate qualification preferred

Experience

• 7+ years of experience in a managerial position within the hospitality industry

Technical Skills

• Operations Management
• Customer Relationship Management (CRM)

Soft Skills

• Problem-solving
• Negotiation

Certifications

• Advanced Hospitality Management Certificate
• Project Management Professional (PMP)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in Event Management: Background in coordinating and managing hotel events and conferences.
• Knowledge of Local Tourism: Familiarity with tourist attractions and activities in Pretoria.

Benefits

• Comprehensive health and dental benefits
• 401(k) retirement plan with employer match
• Flexible work hours and vacation time
• Employee recognition programs and incentives

Company Culture

• Innovation: We encourage innovative thinking and ideas to improve our services and guest experiences.
• Inclusivity: We aim to create a welcoming environment for all staff and guests.
• Sustainability: We are committed to sustainable practices and reducing our environmental footprint.