Hospitality Manager

Job Description

Join us as a Hospitality Manager, where you will be at the forefront of managing our hotel. Your responsibilities will include overseeing staff, enhancing service quality, and ensuring a welcoming atmosphere for all guests. A background in hospitality management is highly valued.

Responsibilities

• Direct and coordinate activities of hotel staff to ensure service excellence.
• Manage inventory and supplies for hotel operations.
• Assist in the development of hotel budgets and forecasts.
• Address guest concerns and ensure their needs are met promptly.
• Foster a culture of teamwork and cooperation among staff.
• Plan marketing and promotional activities for hotel services.
• Ensure compliance with licensing and health regulations.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is an advantage

Experience

• 5+ years of experience in hospitality management

Technical Skills

• Customer Service Excellence
• Financial Management
• Staff Management

Soft Skills

• Leadership
• Communication
• Problem-Solving

Certifications

• Certified Hospitality Supervisor (CHS)
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in luxury hotel environments: Having worked in high-end hotels to understand elevated customer expectations.
• Knowledge of local attractions: Familiarity with Port Elizabeth's attractions to enrich guest experiences.

Benefits

• Comprehensive medical aid coverage
• Paid time off and leave benefits
• Retirement savings plan with employer match
• Work-life balance initiatives

Company Culture

• Innovation: We encourage innovative ideas that enhance guest experiences.
• Continuous Improvement: We are committed to personal growth and professional development for all staff.