IT Support Technician

Job Description

We are seeking an IT Support Technician to join our energetic team in Bloemfontein. The ideal candidate will have a knack for troubleshooting and a passion for technology. You will play a key role in supporting our IT infrastructure, helping to solve technical issues and ensuring smooth operations.

Responsibilities

• Respond to user requests and effectively troubleshoot various IT issues.
• Perform regular maintenance on IT equipment and systems.
• Coordinate with vendors for necessary IT services and support.
• Develop and maintain a knowledge base of common issues and fixes.
• Manage software licenses and inventory.
• Assist in designing training materials for user education.
• Evaluate new technologies and provide feedback on their implementation.
• Ensure compliance with company IT policies and procedures.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science or Systems Engineering is preferred

Experience

• 3+ years of experience in an IT support role

Technical Skills

• PC Hardware and Software Troubleshooting
• Remote Support Tools
• Anti-Virus and Security Software

Soft Skills

• Customer Service Orientation
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Scripting Languages: Proficiency in scripting languages such as PowerShell or Python.
• Experience in Project Management: Hands-on experience in managing IT-related projects.

Benefits

• Health and wellness benefits
• Annual performance bonuses
• Work-from-home flexibility
• Training and development programs

Company Culture

• Continuous Learning: We prioritize continuous learning and professional development to enhance skills and knowledge.
• Team Collaboration: Collaboration is at the heart of our culture, promoting teamwork and shared success.
• Work-Life Balance: We value work-life balance and provide support for flexible working arrangements.