IT Support Specialist

Job Description

As an IT Support Specialist, you will diagnose and resolve technical issues for users in the Durban area. We're seeking someone with a deep understanding of IT systems and a friendly approach to customer service.

Responsibilities

• Resolve network connectivity issues and ensure reliable operation.
• Prepare reports on common technical problems and recommend improvements.
• Ensure compliance with IT policies and procedures.
• Assist in the setup for company events and presentations involving technology.
• Work with external vendors for equipment and service procurement.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3+ years in a technical support role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages such as PowerShell or Python: Ability to write scripts for automation of routine tasks.
• Project Management experience: Familiarity with project management principles for handling IT projects.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contributions
• Training and mentorship programs
• Flexible work environment

Company Culture

• Diversity and Inclusion: We value diversity in our team and strive to create an inclusive environment for all.
• Flexible Work Hours: We offer flexibility in work hours to help maintain a good work-life balance.
• Commitment to Excellence: We are committed to delivering high-quality IT services to our clients.