IT Support Technician

Job Description

Join us as an IT Support Technician where you will be the first point of contact for IT support requests. Your responsibilities will include diagnosing hardware and software issues, managing helpdesk tickets, and assisting users with setup and configuration of their systems. An ideal candidate will demonstrate effective communication and problem-solving abilities.

Responsibilities

• Diagnose and resolve technical issues remotely and onsite.
• Provide guidance and support for troubleshooting computer errors.
• Assist in network maintenance and user account management.
• Support software installation and configuration needs for users.
• Update knowledge base with new resolutions and troubleshooting tips.
• Participate in IT projects as needed for systems upgrades.
• Promote cybersecurity awareness among users.
• Fulfill asset tracking and inventory management tasks.