IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to provide exceptional technical assistance to our clients and internal staff. You will troubleshoot hardware and software issues, ensuring optimal system performance.

Responsibilities

• Engage with external vendors for IT-related support as needed.
• Ensure compliance with IT policies and procedures.
• Participate in user training sessions and workshops.
• Assist in maintaining inventory of IT equipment and software licenses.

Requirements

Education

• Degree in Computer Science or IT-related field preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Previous experience in a corporate environment: Experience providing IT support in a corporate setting.
• Experience with cybersecurity practices: Knowledge of basic cybersecurity principles and best practices.

Benefits

• Comprehensive leave policies, including sick leave and annual leave
• Employee wellness initiatives
• Performance-based bonuses
• Team-building activities and events

Company Culture

• Continuous Learning: We are committed to the ongoing development of our team members through training and professional development opportunities.
• Work-Life Balance: We promote a healthy work-life balance with flexible working arrangements.