IT Support Technician

Job Description

Tech Solutions Ltd. is looking for an IT Support Technician to enhance our East London operations. In this role, you will address technical inquiries, maintain systems, and provide support to colleagues, ensuring they have the tools they need to succeed. Your expertise in IT will be essential to our mission.

Responsibilities

• Participate in IT projects that improve efficiency and productivity.
• Conduct regular system checks to ensure maximum functionality.
• Assist with the onboarding process of new employees regarding IT needs.
• Maintain accurate documentation for all IT processes and procedures.
• Liaise with third-party vendors for equipment repairs and replacements.

Requirements

Education

• Degree in Information Technology or a related field
• Network+ Certification is preferred

Experience

• 2+ years of hands-on IT support experience

Technical Skills

• Troubleshooting Skills
• Software Installation

Soft Skills

• Adaptability
• Communication Skills

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL best practices: Understanding of ITIL methodologies for IT service management.
• Experience in a fast-paced environment: Ability to thrive in a busy support setting and adapt to new challenges quickly.

Benefits

• Comprehensive health insurance
• Annual bonuses based on performance
• Paid time off and sick leave
• Training and certification reimbursement

Company Culture

• Inclusivity: We are committed to creating a diverse and inclusive environment where everyone feels valued.
• Work-life Balance: We prioritize well-being and ensure our employees maintain a healthy work-life balance.
• Customer-Centric Approach: Our focus is on providing the best support and solutions to our clients, enhancing their experience.