IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to provide top-tier technical support to our teams in Johannesburg. You will be responsible for troubleshooting hardware and software issues, managing IT infrastructure, and ensuring operational continuity.

Responsibilities

• Deliver support for troubleshooting technical issues across various platforms.
• Enhance user experience by resolving issues promptly.
• Maintain documentation of support activities and resolutions.
• Assist in network setup and configuration.
• Perform regular system backups and data recovery.
• Participate in systems upgrades and testing.
• Support various IT initiatives and projects.
• Communicate effectively with users to understand their needs.
• Ensure compliance with company policies on IT usage.
• Contribute to team meetings with insights on improving IT services.

Requirements

Education

• Diploma in IT or Computer Science

Experience

• 2+ years in a similar role, preferably in corporate IT

Technical Skills

• Technical Support
• Active Directory

Soft Skills

• Customer Service
• Teamwork

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Knowledge of tools like TeamViewer or AnyDesk.

Benefits

• Comprehensive health insurance
• Retirement fund contributions
• Casual dress code
• Employee wellness programs

Company Culture

• Collaboration: We believe in teamwork and collaborate across departments to achieve our goals.
• Continuous Learning: We support continuous learning and provide resources for professional growth.
• Respect: Respect and integrity are at the core of our company culture.