Front Desk Manager - Cape Town - Hotel Management

Job Description

We are seeking a passionate and experienced Front Desk Manager to oversee operations at our Cape Town location. The ideal candidate will be responsible for managing front desk activities, ensuring a welcoming atmosphere, and providing exceptional customer service to enhance guest experiences.

Responsibilities

• Lead front office operations, ensuring a welcoming environment.
• Aid guests during check-in and check-out, and coordinate room assignments.
• Track and report on hotel performance metrics.
• Organize and supervise staff training and development sessions.
• Implement guest recovery strategies for unsatisfied customers.
• Work with the marketing team to develop promotional offers.
• Assist in budgeting and financial forecasting for the front office.

Requirements

Education

• Degree in Tourism or related field is preferred

Experience

• 4+ years of experience in front office management in hospitality

Technical Skills

• Reservation Systems
• Financial Management

Soft Skills

• Problem Solving
• Time Management

Certifications

• Hospitality Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in Training and Development: Proven history of training and developing front office staff.
• Strong Network with Local Tourism Boards: Connections with local tourism boards for promotions and collaborations.

Benefits

• Comprehensive health insurance
• Retirement plan with employer contributions
• Flexible working hours
• Opportunities for international travel within the company

Company Culture

• Diverse Workplace: We celebrate diversity and encourage a culture of inclusion.
• Supportive Environment: Our management and peers support each other to achieve common goals.
• Employee Recognition: We recognize and reward hard work and commitment among our employees.