IT Support Technician

Job Description

We are on the lookout for a passionate IT Support Technician who enjoys working in a dynamic environment. You will be the first point of contact for IT issues and will use your technical expertise to solve problems efficiently.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Assist in the setup and configuration of computer systems and networks.
• Respond to help desk tickets in a timely manner.
• Document support activities and maintain system logs.
• Install and update software applications.
• Train end-users on new technology and best practices.
• Ensure IT security protocols are followed.
• Manage inventory of IT equipment.
• Collaborate with team members to enhance workflows.
• Stay up-to-date with the latest technology trends.

Requirements

Education

• Information Technology diploma or equivalent

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows and Mac OS
• Networking
• Customer Service

Soft Skills

• Analytical Thinking
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL practices: Understanding of IT service management practices and procedures.
• Experience with remote support tools: Knowledge of tools and software used in remote technical support.

Benefits

• Competitive salary package
• Health insurance
• Flexible working hours
• Opportunities for professional development

Company Culture

• Innovation: We encourage creative thinking and innovative solutions.
• Team Spirit: Our collaborative environment fosters team spirit and open communication.
• Growth and Learning: We believe in investing in our employees' skills and career growth.