IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you will play a crucial role in managing IT queries and solutions. Your focus on user satisfaction and technical know-how will contribute significantly to our team’s success.

Responsibilities

• Respond promptly to technical support requests via phone, email, and in-person.
• Install and configure computer hardware, software, and network systems.
• Perform regular maintenance on IT equipment to prevent issues.
• Assist with asset management and software license compliance.
• Create and manage user accounts and access permissions.
• Conduct regular backups and ensure data integrity.
• Participate in IT projects and contribute to system improvements.

Requirements

Education

• Degree in Information Technology or Computer Science is preferred

Experience

• 3 years of experience in IT support or a related field

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience or knowledge of cloud computing platforms like AWS or Azure.
• Customer service experience: Prior experience in a customer service role is beneficial.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Paid time off and sick leave
• Professional development opportunities

Company Culture

• Innovative Environment: We nurture creativity and innovation, empowering our team to explore new ideas.
• Employee Growth: We believe in the continuous growth of our employees through training and mentorship.
• Inclusive Work Culture: We are dedicated to fostering an inclusive workplace that values diversity.