IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be tasked with resolving technical issues, assisting staff with IT-related queries, and maintaining the IT systems. We seek individuals who are dedicated, knowledgeable, and ready to contribute to our fast-paced environment.

Responsibilities

• Manage help desk tickets and resolve issues within set SLAs.
• Provide feedback on system and process improvements.
• Stay updated with the latest IT trends and technologies.
• Participate in system upgrades and rollouts.
• Document all support interactions in an organized manner.
• Assist with onboarding new employees in IT setup.

Requirements

Education

• Diploma or Bachelor's degree in IT or related field
• Certification in networking or systems administration is a plus

Experience

• 3+ years of relevant IT support experience

Technical Skills

• Linux systems
• Remote support tools

Soft Skills

• Time management
• Communication

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of cybersecurity best practices: Familiarity with security protocols and best practices.
• Experience with Active Directory: Knowledge of user and group management using Active Directory.

Benefits

• Comprehensive health insurance
• Retirement plans with employer match
• Employee wellness programs
• Continuous learning opportunities

Company Culture

• Innovation: We encourage creative solutions and look for team members who think outside the box.
• Work-Life Balance: We prioritize a healthy work-life balance to ensure employee satisfaction.