General IT Technician

Job Description

We seek a proactive General IT Technician to provide technical support and maintenance for our IT infrastructure. You will address user issues, optimize systems, and ensure all IT equipment is running effectively.

Responsibilities

• Responsible for daily operations of IT systems and first-line support.
• Create and maintain user accounts and permissions.
• Analyze incident reports to identify repeating defects.
• Support remote employees with IT issues through a help desk system.
• Assist in the documentation and review of IT policies.
• Engage with external service providers for ongoing IT support.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 3+ years of experience in technical support roles

Technical Skills

• TCP/IP Protocol
• Virtualization Technologies

Soft Skills

• Team Collaboration
• Time Management

Languages

• English: Fluent

Advantageous

• Project Management Skills: Experience with managing small-scale IT projects.
• Customer Service Experience: Ability to engage with users positively and professionally.

Benefits

• Annual performance bonuses
• Support for continuing education
• Workplace wellness programs
• Additional time off for personal development

Company Culture

• Inclusivity: We embrace diversity and strive to create an inclusive workplace.
• Continuous Improvement: We believe in continuous learning and adapting to new challenges.
• Respectful Environment: We prioritize a respectful and supportive work culture.