IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician, where you'll be responsible for delivering top-notch support to our clients in Cape Town. Your main duties will include addressing software and hardware issues, guiding users through technical problems, and helping maintain our IT infrastructure. If you enjoy helping people and are technically savvy, we'd love to hear from you!

Responsibilities

• Assist in server administration and maintenance tasks.
• Ensure backups are performed and data integrity is upheld.
• Act as a liaison between users and senior IT staff for complex issues.
• Test and evaluate new hardware and software solutions.
• Conduct regular IT audits and services checks.
• Maintain documentation on technical processes and standards.
• Stay up to date with emerging technologies and trends.

Requirements

Education

• Bachelor's degree in Computer Science or similar field
• IT certifications in networking and support are preferred

Experience

• 3+ years of experience in technical support or help desk environment

Technical Skills

• Troubleshooting hardware and software issues
• Familiarity with ticketing systems

Soft Skills

• Adaptability
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience in cybersecurity practices: Knowledge of cybersecurity concepts to enhance IT security.
• Familiarity with IT asset management: Experience managing IT assets and inventory for efficiency.

Benefits

• Comprehensive medical aid and retirement plans
• Generous leave policy including public holidays
• Opportunities for ongoing training and professional development

Company Culture

• Innovation: We encourage creativity and innovation, empowering our team to think outside the box.
• Work-Life Balance: We are committed to maintaining a healthy work-life balance for our employees.
• Community Engagement: We actively participate in community initiatives and encourage our team to get involved.