Computer Network Support Specialist

Job Description

As a Computer Network Support Specialist, you will provide essential technical support to our clients, troubleshooting various networking issues and ensuring an excellent level of customer satisfaction. If you thrive in fast-paced environments and possess exceptional problem-solving abilities, we want you on our team!

Responsibilities

• Assist clients in troubleshooting and resolving network issues.
• Document and manage customer support cases effectively.
• Coordinate with the sales team to identify customer requirements.
• Provide support for remote desktop software and applications.
• Collaborate with the technical team to enhance service levels.
• Ensure compliance with company policies and industry standards.
• Travel to client sites when necessary to provide on-site support.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• Minimum of 2 years of experience in technical support or networking roles.

Technical Skills

• Networking Technologies
• Remote Desktop Software

Soft Skills

• Customer Service
• Communication

Certifications

• Microsoft Certified Systems Engineer (MCSE)
• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with virtualization technologies: Familiarity with VMware or Hyper-V that enhances support capabilities.
• Knowledge of cybersecurity best practices: Understanding of security measures to protect customer data.

Benefits

• Competitive salary with performance bonuses
• Health, dental, and vision insurance
• Generous leave policies
• Opportunity for professional development
• Flexible working hours

Company Culture

• Teamwork: We promote a collaborative work environment where everyone’s input matters.
• Continuous Learning: We encourage our employees to pursue ongoing education and training.
• Inclusivity: Our company values diversity and strives for an inclusive workplace.