IT Support Technician

Job Description

We are looking for an IT Support Technician in Durban to provide exceptional technical support to our clients and internal teams. The ideal candidate will have strong troubleshooting skills, a customer-oriented approach, and a solid understanding of IT systems and networks.

Responsibilities

• Respond promptly to IT support requests incident tickets.
• Configure and install software updates and patches.
• Monitor system performance and troubleshoot issues.
• Support remote users by addressing their technical queries.
• Maintain inventory of IT assets.
• Assist in the deployment of IT projects.
• Conduct regular audits of software and hardware installations.
• Develop support documentation for users and IT staff.
• Collaborate with teams to implement IT solutions.
• Ensure compliance with IT security protocols.

Requirements

Education

• Relevant IT certification or diploma
• Bachelor's degree in Information Technology or related field is preferred

Experience

• 3+ years of experience in IT technical support

Technical Skills

• Linux OS
• Helpdesk Software

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of installing and troubleshooting Voice over IP technologies.
• Familiarity with ITIL practices: Understanding of ITIL methodologies for improved service management.

Benefits

• Competitive salary and performance bonus
• Health and wellness benefits
• Professional development opportunities
• Supportive and collaborative work environment

Company Culture

• Team Oriented: We foster a team-oriented culture that promotes collaboration and mutual support.
• Innovation Driven: Encouraging innovative thinking to drive our technology solutions forward.
• Supportive Environment: A supportive work environment that values employee well-being and development.