Technical Support Analyst

Job Description

We are seeking a skilled Technical Support Analyst to join our Durban office. This role involves providing expert technical assistance to our clients, diagnosing and resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate should possess excellent communication skills and a strong understanding of IT systems.

Responsibilities

• Respond promptly to technical support tickets.
• Maintain a high level of customer satisfaction by resolving issues efficiently.
• Support the deployment of new software and hardware solutions.
• Identify improvements in processes for better customer service.
• Collaborate with the development team on escalated technical issues.
• Prepare troubleshooting guides for users.
• Monitor system performance and report issues proactively.
• Help in disaster recovery processes as necessary.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• Minimum 3 years in a technical support role

Technical Skills

• Linux operating systems
• Helpdesk Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Basic coding skills: Knowledge of scripting languages like Python or Bash.
• Certifications in cloud technology: Familiarity with cloud-based services and their support.

Benefits

• Comprehensive medical aid
• Access to training and certifications
• Flexible working hours
• Employee recognition programs

Company Culture

• Innovation Driven: We prioritize innovative solutions and adapt to new technologies quickly.
• Team Spirit: We believe in teamwork and recognition of achievements.
• Work-Life Balance: We value work-life balance and offer flexible arrangements when possible.