IT Support Technician

Job Description

Join our Johannesburg office as an IT Support Technician where you'll be at the forefront of our IT operations. This role involves troubleshooting issues, setting up hardware and software, and delivering exceptional support to our staff to ensure their systems run smoothly.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Ensure compliance with IT policies and security measures.
• Maintain inventory of IT assets and software licenses.
• Support remote users and provide solutions to connectivity issues.
• Participate in IT projects and initiatives.
• Engage in continuous learning to stay updated with technology advancements.
• Collaborate with the IT team to enhance system performance.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science or a related field is an advantage

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux Operating System
• Cloud Services

Soft Skills

• Time Management
• Team Player

Certifications

• CompTIA Network+
• ITIL Foundations

Languages

• English: Fluent

Advantageous

• Experience with network monitoring tools: Hands-on experience with tools for monitoring network performance.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and protocols.

Benefits

• Comprehensive health insurance coverage
• Performance bonuses
• Opportunity for remote work
• Career advancement programs

Company Culture

• Inclusive Workplace: We are committed to fostering an inclusive work environment.
• Dynamic Team: Join a diverse team that thrives on collaboration.
• Employee Wellbeing: We prioritize the health and wellbeing of our employees through various initiatives.