IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in East London! You will play a vital role in IT support and administration, ensuring all systems run smoothly. Your responsibilities will include handling technical inquiries, performing system maintenance, and assisting users with their IT needs. If you thrive in a fast-paced environment and enjoy helping others, apply now!

Responsibilities

• Respond to support tickets in a timely manner, ensuring user satisfaction.
• Assist with the implementation of IT policies and procedures.
• Maintain a secure and efficient IT environment in alignment with best practices.
• Evaluate new technologies that could enhance operational efficiency.
• Support disaster recovery efforts and data backup processes.
• Conduct preventative maintenance on all systems and equipment.
• Liaise with users to provide ongoing support and guidance.
• Participate in IT projects, contributing technical expertise.

Requirements

Education

• Degree or Diploma in Information Technology
• Relevant certifications preferred

Experience

• 2+ years of direct IT support experience

Technical Skills

• Linux Operating Systems
• Remote Desktop Support

Soft Skills

• Problem-solving
• Teamwork

Certifications

• MTA: Networking Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (Python, Bash): Ability to automate tasks using scripts for efficiency.
• Experience in Help Desk software (e.g., ServiceNow): Proficient in using Help Desk tools for ticket management.

Benefits

• Comprehensive healthcare packages
• Staff development programs
• Work-life balance initiatives
• Discounts on IT products and services

Company Culture

• Professional Development: We invest in our employees' growth with regular training and mentorship opportunities.
• Team Spirit: We foster a collaborative environment where every team member's voice is heard.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.