IT Specialist

Job Description

We are seeking a skilled IT Specialist to provide top-notch IT support and administration in our Pretoria branch. The ideal candidate will possess hands-on experience with troubleshooting and maintaining IT systems, and ensuring optimal performance across our networks.

Responsibilities

• Oversee IT support ticket resolution, ensuring timely responses.
• Collaborate with cross-functional teams to identify IT opportunities.
• Conduct hardware and software inventory management.
• Administer backup and recovery systems.
• Stay abreast of IT trends and recommend improvements.
• Train and mentor junior IT staff and interns.
• Create user-friendly manuals and documentation.
• Support mobile and remote work setups for employees.
• Participate in continuous improvement initiatives for the IT department.

Requirements

Education

• Diploma in Information Technology or related field
• Degree in Computer Science or IT preferred

Experience

• 4+ years in IT support and network administration

Technical Skills

• Linux
• Cybersecurity

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of IT compliance standards: Familiarity with regulations such as GDPR and HIPAA.
• Experience in project management: Background in managing IT projects effectively.

Benefits

• Health and wellness benefits
• Generous leave policy including annual and sick leave
• Training and certification reimbursement
• Employee discounts on company products

Company Culture

• Innovation: We cultivate an environment where new ideas are embraced and encouraged.
• Work-Life Balance: We promote a balanced lifestyle, respecting time for personal endeavors.
• Feedback-Oriented: We encourage feedback and open communication to enhance team performance.