IT Support Technician

Job Description

Join our team as an IT Support Technician where you will oversee day-to-day IT operations, manage support tickets, and provide technical expertise to our clients. This is a fantastic opportunity to grow your career in a dynamic environment.

Responsibilities

• Deliver high-quality customer service while resolving technical issues.
• Assist with the deployment of new systems and software.
• Conduct basic network troubleshooting and issue resolution.
• Monitor system performance and ensure optimal functionality.
• Work with vendors for hardware and software procurement.
• Develop and maintain documentation related to IT procedures.
• Assist in IT audits and compliance checks.

Requirements

Education

• Relevant certification (e.g., CompTIA A+, ITIL)

Experience

• 3+ years of experience in a similar IT support role

Technical Skills

• Technical Troubleshooting
• Remote Support Tools
• IT Security Awareness

Soft Skills

• Team Player
• Customer Service Orientation

Advantageous

• Understanding of backup solutions: Experience with data backup strategies and tools.
• Basic scripting skills: Ability to create simple scripts for automation.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan with employer contribution
• Work-life balance initiatives
• Training and certification reimbursement

Company Culture

• Open Communication: We promote clear and open communication within our team.
• Work-Life Balance: We prioritize the well-being of our employees.
• Innovative Environment: We embrace new ideas and technologies to improve our service delivery.