IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where you will play a vital role in assisting users with technical issues, ensuring systems are running smoothly, and providing top-notch customer service. Knowledge of IT systems and a knack for problem-solving are essential.

Responsibilities

• Respond promptly to support requests and service interruptions.
• Collaborate with other IT team members to improve service delivery.
• Track and document interactions with users in the support ticketing system.
• Evaluate and recommend IT equipment and software.
• Assist in managing backups and disaster recovery processes.

Advantageous

• Knowledge of MacOS and Linux systems: Familiarity with troubleshooting and supporting MacOS and Linux environments.
• Certification in ITIL framework: Knowledge of ITIL practices to improve IT service management.

Benefits

• Health and wellness benefits
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities

Company Culture

• Teamwork: We prioritize teamwork and collaboration to achieve common goals and foster a supportive work environment.
• Innovation: Encouraging creative thinking and innovation is at the core of our company culture.