IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll be the cornerstone of our technical support operations. You'll handle hardware and software issues, ensuring employees can work efficiently and without interruption. We seek a tech-savvy individuals who thrives on solving problems and aiding colleagues with their tech-related queries.

Responsibilities

• Act as the initial point of contact for IT-related queries.
• Assist in maintaining IT security and data integrity.
• Perform system backups and recovery operations.
• Evaluate new software and hardware solutions for business needs.
• Engage with vendors to resolve external support issues.
• Provide insights on optimizing IT processes and workflows.

Requirements

Education

• IT Diploma or relevant fields
• Bachelor's degree in IT or related field preferred

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Troubleshooting Techniques
• Remote Support Tools

Soft Skills

• Time Management
• Team Collaboration

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Hands-on experience working with cloud platforms like AWS or Azure.
• Knowledge of Active Directory: Familiarity with Active Directory for user management.

Benefits

• Comprehensive health, dental, and vision insurance
• Employee wellness initiatives
• Paid time off and holidays
• A supportive and inclusive workplace

Company Culture

• Inclusivity: We are committed to creating a diverse workplace that values every individual's contribution.
• Flexibility: We understand the importance of work-life balance and offer flexible working options.
• Community Engagement: We actively engage with our community through various outreach programs.