IT Technician

Job Description

We are seeking a skilled IT Technician to join our innovative team in Johannesburg. In this role, you will provide essential IT support and ensure the smooth operation of our IT systems. The ideal candidate will be proficient in troubleshooting hardware and software issues while also demonstrating excellent communication skills.

Responsibilities

• Respond to IT service requests in a timely manner.
• Ensure compliance with security protocols and software licensing agreements.
• Assist with network configuration and troubleshooting connectivity issues.
• Guide users in best practices for using technology effectively.
• Participate in IT projects and contribute ideas for improvement.
• Stay updated on the latest technology trends and recommend solutions to management.

Requirements

Education

• Bachelor's degree in Computer Science or related field is preferred

Experience

• 2+ years of experience in technical support

Technical Skills

• Troubleshooting Skills
• Operating Systems
• Computer Networking

Soft Skills

• Time Management
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Experience with setting up and managing VoIP technology.
• Familiarity with cloud computing services: Understanding of cloud platforms and services like AWS and Azure.

Benefits

• Comprehensive medical aid coverage
• Flexible working arrangements
• Support for continuous learning and certifications
• Team-building activities and events

Company Culture

• Team Collaboration: We promote teamwork and collaboration across departments to achieve common goals.
• Professional Growth: We provide various opportunities for career advancement and skill development.