IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician. You will be responsible for assisting users with technical issues, maintaining IT infrastructure, and ensuring optimal performance of all hardware and software systems. This role suits someone who enjoys troubleshooting and providing excellent customer service in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to ensure user satisfaction.
• Regularly update technical documentation and knowledge base.
• Identify trends in support requests to prevent future issues.
• Participate in IT projects as assigned, supporting system upgrades and rollouts.
• Ensure data integrity and security across all systems.
• Facilitate the onboarding process for new employees from an IT perspective.

Requirements

Education

• IT-related degree or diploma

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Remote Desktop Support

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• Afrikaans: Conversational
• English: Fluent

Advantageous

• Understanding of ITIL framework: Familiarity with ITIL principles for IT service management.
• Experience with ticketing systems: Proficient in using service desk software like JIRA or Zendesk.

Benefits

• Comprehensive medical aid coverage.
• Professional development opportunities.
• Competitive salary package with bonuses.
• Work-life balance initiatives.

Company Culture

• Diversity and Inclusion: We foster an inclusive workplace that values diverse perspectives and backgrounds.
• Respect and Integrity: We uphold a culture of respect among our team and with our clients.
• Work-Life Balance: We recognize the importance of balancing work commitments with personal life.