Telephone Quotation Clerk

Job Description

We are looking for a detail-oriented Telephone Quotation Clerk to join our dynamic team. Your primary role will involve providing accurate and timely quotations to customers over the phone, ensuring a high level of customer satisfaction. A successful candidate must exhibit exceptional communication skills alongside a strong attention to detail.

Responsibilities

• Manage phone interactions efficiently and respond to customer inquiries regarding products, pricing, and availability.
• Deliver accurate and competitive quotations promptly based on customers' specific requirements.
• Collaborate with internal departments to ensure timely processing of customer requests.
• Keep detailed records of customer interactions and ensure all details are captured in the database.
• Proactively follow up to address additional customer questions and provide further assistance.
• Resolve customer complaints or concerns, escalating issues as needed.
• Maintain knowledge of current products, services, and promotions.
• Adhere to company policies ensuring excellence in customer service.
• Participate in training to improve product knowledge and enhance performance.
• Achieve individual and team KPIs related to quotation accuracy.

Requirements

Education

• High School Diploma or equivalent
• Certification in customer service or sales advantageous

Experience

• Previous experience in quotation management is advantageous.

Technical Skills

• MS Office Suite proficiency
• Experience with CRM software

Soft Skills

• Team player mentality
• Time management skills

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Strong negotiation skills: Ability to negotiate favorable terms with customers.
• Ability to speak multiple languages: Bilingual capabilities are advantageous in customer interactions.

Benefits

• Comprehensive medical aid coverage
• Performance bonuses
• Professional development opportunities
• Employee wellness programs

Company Culture

• Innovation Driven: We foster an environment where new ideas are welcomed and encouraged.
• Professional Growth: We offer support for our employees’ career aspirations and development.
• Customer First: We prioritize customer satisfaction and strive to exceed their expectations.