IT Support Technician

Job Description

We are on the lookout for a proactive IT Support Technician based in Johannesburg. In this role, you'll provide high-quality technical support to end-users, assisting them with hardware and software issues, and ensuring smooth operation of IT systems.

Responsibilities

• Troubleshoot and resolve network issues affecting users' connectivity.
• Assist in the setup and maintenance of IT infrastructure.
• Ensure compliance with IT policies and procedures.
• Provide excellent customer service in all user interactions.
• Participate in IT projects to improve overall service delivery.

Requirements

Education

• Diploma in IT or Computer Science
• Bachelor's degree is advantageous

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux Operating Systems
• ITIL Foundation

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Hands-on experience with ticketing systems: Experience in using tools like Jira or ServiceNow.
• Familiarity with remote desktop applications: Experience with tools such as TeamViewer or AnyDesk.

Benefits

• Health insurance with dental and vision options
• Annual performance bonuses
• Work-from-home options (where applicable)
• Continuing education reimbursement

Company Culture

• Innovation: We thrive on innovation, encouraging our employees to bring new ideas to the table.
• Work-Life Balance: We value work-life balance, offering flexible scheduling options and remote work opportunities.
• Community Engagement: We are involved in community outreach and support local initiatives.