IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician in Johannesburg. Your primary responsibilities will include responding to support requests, performing system updates, and assisting users with IT-related concerns. A strong technical background along with excellent communication skills is essential for success in this role.

Responsibilities

• Provide exceptional customer service while troubleshooting IT-related problems.
• Develop and maintain positive relationships with clients.
• Assist in the development of IT policies and procedural documentation.
• Participate in IT projects and initiatives as required.
• Monitor IT systems for performance and participate in upgrades.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in IT or related field is a plus

Experience

• 2-4 years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Help Desk Software: Proficiency in using ticketing systems for managing support requests.
• Familiarity with VoIP systems: Knowledge of setting up and troubleshooting VoIP phones.

Benefits

• Comprehensive health insurance
• Annual bonus based on performance
• Remote working options
• Training and certification assistance

Company Culture

• Innovation: We thrive on innovation, pushing boundaries to improve our services and solutions.
• Work-Life Balance: We support our employees in achieving a healthy balance between work and personal life.