IT Support Technician

Job Description

We are seeking a detail-oriented IT Support Technician to provide exceptional technical assistance and support to our clients in Durban. The ideal candidate will possess a solid understanding of IT systems and strong problem-solving skills.

Responsibilities

• Respond to and resolve IT support tickets promptly.
• Perform regular maintenance on IT systems to ensure optimal performance.
• Train users on new technologies and tools as needed.
• Work with vendors to resolve technical issues with hardware and software.
• Assist in IT projects and initiatives as required.
• Participate in team meetings to discuss challenges and updates.
• Ensure that support documentation is current and comprehensive.
• Identify opportunities for process improvements in IT support.
• Handle ad-hoc IT requests from team members and clients.
• Perform other IT-related duties as assigned.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Office 365
• IT Security
• Hardware Troubleshooting

Soft Skills

• Customer Service
• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with IT ticketing systems like ServiceNow or Jira.
• Knowledge of Linux OS: Basic knowledge of Linux operating systems is an advantage.

Benefits

• Competitive salary
• Medical aid and provident fund contributions
• Work-from-home days
• Professional development opportunities

Company Culture

• Team Spirit: We believe in fostering a supportive and collaborative work environment.
• Innovation: We encourage creative thinking and innovative solutions.
• Diversity: Diversity and inclusivity are at the heart of our company culture.