IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Johannesburg! You will play a crucial role in maintaining our IT infrastructure, assisting users with technical challenges, and ensuring all systems run smoothly. A great opportunity for tech enthusiasts looking to grow their career in IT.

Responsibilities

• Respond to user inquiries regarding IT problems and fulfill support requests.
• Set up new user accounts and assist with password resets.
• Perform regular maintenance on IT systems to ensure security and efficiency.
• Collaborate with external vendors to resolve more complex issues.
• Create and maintain documentation for IT processes and user manuals.

Requirements

Education

• Diploma or degree in Information Technology or a related field

Experience

• At least 2 years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Office 365

Soft Skills

• Problem-solving
• Communication

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• A+ Certification: Certification in IT support and maintenance.
• Experience with Mac OS: Familiarity with Mac operating systems and support procedures.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement fund
• Opportunity for professional development and certifications
• Flexible working hours

Company Culture

• Collaborative Environment: We encourage teamwork and cross-department collaboration to enhance our service quality.
• Professional Growth: We support continuous learning and provide opportunities for career advancement.
• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive workplace for all.