IT Support Technician

Job Description

Join our growing team as an IT Support Technician. You will provide first-line support to users, perform routine maintenance on systems, and be involved in various IT projects. This role requires technical knowledge, problem-solving abilities, and a dedication to ensuring user satisfaction.

Responsibilities

• Conduct routine maintenance on computers and network equipment.
• Assist in creating and implementing IT policies and procedures.
• Support the integration of new software and hardware solutions.
• Communicate with vendors for equipment repairs and maintenance.
• Stay updated on IT trends and best practices.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of IT support experience

Technical Skills

• Linux OS
• Security Software

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Basic understanding of cloud computing and related technologies.
• Scripting knowledge: Familiarity with scripting languages to automate tasks.

Benefits

• Comprehensive health benefits
• Annual bonuses based on performance
• Opportunities for training and upskilling
• Work-life balance initiatives

Company Culture

• Innovation: We are dedicated to fostering an environment where innovative ideas can thrive.
• Respect and Trust: Our culture is built on mutual respect and trust between team members.
• Fun at Work: We believe work should be enjoyable and promote a healthy work-life balance.