IT Support Technician

Job Description

As an IT Support Technician in our Johannesburg team, you will be at the forefront of IT support operations. You will be tasked with a mix of troubleshooting, system maintenance, and enhancing user experiences by resolving technical issues promptly and efficiently.

Responsibilities

• Identify and escalate priority issues to the appropriate teams.
• Maintain IT equipment in good condition, including desktops and servers.
• Set up new hardware and software for personnel.
• Implement security measures and protocols for IT systems.
• Resolve connectivity issues swiftly to minimize downtime.
• Conduct regular audits of systems and software for compliance.
• Support telecommuting solutions, including VPN access.
• Develop and update IT policies and procedures as necessary.
• Engage with suppliers to procure needed IT equipment and services.
• Analyze performance metrics to improve IT support processes.

Requirements

Education

• Higher Diploma in IT or a related field
• Vendor-specific certifications (Cisco, Juniper)

Experience

• 3-5 years of experience in a similar role

Technical Skills

• Technical Support Software
• Virtualisation Technologies

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Hands-on Experience with Cloud Services: Exposure to AWS or Azure for managing cloud-based resources.
• Familiarity with ITIL Best Practices: Understanding of ITIL processes for IT service management.

Benefits

• Health insurance coverage for employees and families
• Generous leave policies including vacation and personal days
• Support for continuing education and certifications
• Team-building activities and corporate events

Company Culture

• Growth Mindset: We foster a growth mindset and support ongoing personal and professional development.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.
• Community Involvement: We engage with the local community through various outreach programs.