E-commerce Manager

Job Description

We are seeking a proactive E-commerce Manager to oversee our online sales strategy and operations. The ideal candidate will be responsible for driving growth through digital marketing, optimizing the customer journey, and ensuring a seamless shopping experience.

Responsibilities

• Create and manage online marketing campaigns to boost visibility
• Analyze data and customer insights to inform business strategy
• Incorporate SEO best practices into all digital content
• Work with the creative team to maintain brand authenticity
• Develop and manage online merchandising strategies
• Utilize A/B testing and user feedback to enhance site performance
• Manage customer queries and feedback in a timely manner
• Build partnerships with influencers to enhance brand reach
• Ensure seamless integration of payment systems

Requirements

Education

• Bachelor's degree in Business Administration or related field
• MBA preferred

Experience

• 7+ years of experience managing an online retail business

Technical Skills

• SEO/SEM
• Data Analytics Tools (Google Analytics, SEMrush)

Soft Skills

• Communication
• Project Management

Certifications

• HubSpot Inbound Marketing Certification
• Certified Digital Marketing Professional

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in managing online marketplaces like Amazon: Hands-on experience in optimizing listings and driving sales.
• Knowledge of CRM tools: Familiarity with customer relationship management tools.

Benefits

• Comprehensive health and wellness benefits
• Performance bonuses based on targets
• Work-from-home options
• Employee training and growth programs

Company Culture

• Continuous Learning: We value continuous learning and provide opportunities for skill enhancement.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Employee Empowerment: We empower employees to take initiative and contribute to their roles.