IT Support Technician

Job Description

Join our dynamic team in Johannesburg as an IT Support Technician! You will be responsible for providing top-notch technical support to our staff and clients, ensuring smooth IT operations. Ideal candidates will possess strong problem-solving skills and a passion for technology.

Responsibilities

• Document and track incidents using the help desk software.
• Assist in creating and updating IT knowledge base articles.
• Manage inventory of IT assets and supplies.
• Participate in IT projects and initiatives.
• Ensure the integrity and security of the technology environment.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science
• Additional IT certifications are advantageous

Experience

• 3+ years of experience in IT support or related roles

Technical Skills

• Active Directory management
• SQL and database management

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL practices: Knowledge of process-oriented IT service management.
• Understanding of virtualization technologies: Experience with VMware or Hyper-V is advantageous.

Benefits

• Comprehensive health and wellness programs
• Generous leave policies
• Continuous learning and development opportunities
• Flexible working arrangements

Company Culture

• Team-oriented: Collaboration and teamwork are at the heart of what we do.
• Diversity and Inclusion: We celebrate diversity and strive to include perspectives from all.