IT Support Technician

Johannesburg FULL TIME R15,000 - R25,000 / Month
(R180,000 - R300,000 / Year)

Job Description

Join our dynamic team in Johannesburg as an IT Support Technician! You will be responsible for providing top-notch technical support to our staff and clients, ensuring smooth IT operations. Ideal candidates will possess strong problem-solving skills and a passion for technology.

Responsibilities

  • Document and track incidents using the help desk software.
  • Assist in creating and updating IT knowledge base articles.
  • Manage inventory of IT assets and supplies.
  • Participate in IT projects and initiatives.
  • Ensure the integrity and security of the technology environment.

Requirements

Education
  • Bachelor's degree in Information Technology or Computer Science
  • Additional IT certifications are advantageous
Experience
  • 3+ years of experience in IT support or related roles
Technical Skills
  • Active Directory management
  • SQL and database management
Soft Skills
  • Problem-solving
  • Teamwork
Certifications
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Network Associate (CCNA)
Languages
  • English: Fluent

Advantageous

  • Familiarity with ITIL practices: Knowledge of process-oriented IT service management.
  • Understanding of virtualization technologies: Experience with VMware or Hyper-V is advantageous.

Benefits

  • Comprehensive health and wellness programs
  • Generous leave policies
  • Continuous learning and development opportunities
  • Flexible working arrangements

Company Culture

  • Team-oriented: Collaboration and teamwork are at the heart of what we do.
  • Diversity and Inclusion: We celebrate diversity and strive to include perspectives from all.
Status: Closed