IT Support Technician

Job Description

As an IT Support Technician in our Johannesburg office, your responsibilities will include resolving technical issues, supporting users, and maintaining IT equipment. We are looking for someone with strong troubleshooting skills and a passion for technology.

Responsibilities

• Respond to help desk tickets and provide timely solutions.
• Assist with the implementation of IT projects.
• Keep documentation updated regarding system configurations.
• Work with vendors for hardware and software procurement.
• Perform routine maintenance to ensure systems are up to date.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows OS
• Networking
• Hardware Troubleshooting
• Active Directory

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with ITIL frameworks: Knowledge of ITIL best practices for IT service management.
• Familiarity with cloud services: Experience with cloud platforms such as AWS or Azure.

Benefits

• Medical aid and health insurance options.
• Employee wellness programs.
• Opportunity for professional growth and training.
• Flexible working hours.

Company Culture

• Collaborative Environment: We believe in teamwork and collaboration, fostering a supportive atmosphere for all employees.
• Continuous Learning: Opportunities for ongoing training and development are encouraged.
• Diversity and Inclusion: We value diverse backgrounds and actively promote an inclusive workplace.