IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Pretoria. This role involves providing technical support and assistance to clients and staff, resolving IT-related issues efficiently and effectively while maintaining high levels of customer satisfaction.

Responsibilities

• Provide front-line technical support for hardware and software issues.
• Install and configure computer systems and applications.
• Perform regular maintenance and upgrades on IT equipment.
• Assist with network troubleshooting and connectivity issues.
• Create and manage user accounts and permissions.
• Document support activities and maintain support ticket system.
• Train staff on new technology and upgrades.
• Provide excellent customer service and resolve user concerns promptly.
• Collaborate with IT team members to support IT projects.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical role

Technical Skills

• Windows OS
• Networking
• Hardware Repair

Soft Skills

• Customer Service
• Time Management
• Communication

Languages

• English: Fluent

Advantageous

• Experience with Service Desk software: Familiarity with ticketing systems for tracking support requests.
• Basic scripting knowledge: Exposure to scripting for automation of tasks.

Benefits

• Medical aid contributions
• Retirement fund
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Innovation: We foster a culture of innovation where new ideas are encouraged and embraced.
• Team Spirit: Collaboration within teams is valued to achieve common goals.
• Respect for Individuals: We promote respect for all employees and encourage diversity within our workforce.