IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our dynamic team in Cape Town. You will be responsible for providing technical support to our internal teams, troubleshooting hardware and software issues, and ensuring seamless operation of our IT systems. The ideal candidate will have a strong understanding of IT infrastructure and a passion for solving technical problems.

Responsibilities

• Conduct troubleshooting of hardware issues including PCs, printers, and network devices.
• Manage user accounts and permissions in accordance with company policies.
• Assist in the implementation of IT security measures.
• Ensure data backups are performed regularly and restore data as required.
• Maintain communication with users regarding ongoing issues and resolution timelines.

Requirements

Education

• Bachelor's degree in Information Technology or equivalent

Experience

• 3-5 years of proven experience in IT support

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Knowledge of ticketing systems (e.g., Jira): Experience using ticketing systems for tracking support requests.
• Ability to train staff on IT policies: Experience in educating employees on IT best practices and policies.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Educational support for certifications and training
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We value continuous learning and improvement at all levels.
• Community Engagement: We support our local community through various outreach initiatives.
• Work-Life Balance: We promote a healthy work-life balance for our employees.